Labs can provide files in a variety of formats and specifications and of different types, depending on the required service requirements. The specific needs of customers must be indicated in the JIRA ticket. Unless otherwise stated, delivery information is deposited on a local server. Library ITS offers a local backup service. Include service requests: A service request means that a customer has made a request to the service for a service, as published in the service catalog. There are seven ways to contact the query department. A maintenance window is a defined period during which failures and expected changes in production services and systems (see definition below) can occur. The purpose of defining standard service windows is to allow service customers to prepare for possible interruptions or modifications. You will find the list of innovative products that the library has integrated into the ILS in the innovative modules.

The library`s ITS department represents and provides specialized services for the library that are not available through its standard services its.ucsc.edu/services/index.html. These local services include: you will find a department-specific service description in the ITS & Campus Service Level Agreement, which offers a general overview of the support process and response times. Our goal is to offer quality customer service with a 90% satisfaction rating of good or excellent. Divisional Liaison, ITS Senior Manager and Library Leadership endorse this document. This document is then published with other service level agreements on the its Service Catalog site. Service level information is integrated into the service page in the ITS Service Catalog. Once a request for digitization has been submitted (see request for scanning services for details), a laboratory coordinator schedules the scanning work in the corresponding scanning queue of the laboratory. In most cases, the processing times listed below apply. Telephone service is available during normal business hours.

Messages left outside of business hours will be processed the next business day. All personal requests are confirmed within 30 seconds, with requests being resolved immediately when they relate to the library or are forwarded in any form of contact to the most suitable person/hub/department.. . .